Common purchase queries answered
Orders and Shipping
Every order is different and we will inform you of your delivery date when you order. If you have a deadline then just let us know and we will do our best to have your job to you in time. Some jobs can be turned around in just 1 day and others may take 5-7 days.
We will set you up with an account when you first order, currently this will be internal but we are bringing our service online and you will in future be able to order entirely online.
Simply send us an email or give our team a call and we can update the delivery up to 24hrs before we dispatch your job.
You will be given a delivery tracking code when your items are dispatched but we can update you at any time if you call our team.
We will not retain your credit card details so we will require them each time you order. If you are a business we can organise a trade account for you, just speak to the team.
Every product has VAT added to the final price. Some print items do not attract VAT so please contact the team to discover if your job is VAT free.
We ship products all over the world. Just let us know where you require to send your products and we will give you a cost of delivery. All bills need to paid in full before dispatch (unless otherwise arranged)
Dependant on the product you have order will dictate the packaging. We use Eco packaging wherever we can and will ensure the packaging allows your product to arrive in perfect condition.
If you need to swap an item
Returns and Exchanges
20% restocking fee will be applicable on orders that have been sent out.
You may need to return the items and we will trace the job and ensure the mistake is set right.
Dependent on the product we would have the item returned and in the photographic evisence we get them going again
simply photograph the items and send them too us. we will then determin what the issues are and give you further instructions. If an item is personalised then we may simply as you to dispose of them and we will produce new items for you.
Just call us. We will direct your call to your account manager or to the correct department dependent on your query.
Call the team or email before your items are dispatched and we will ensure that they go to the right place.
Once your order has been approved then your order cannot be changed – we will however do all we can to make any changes you require but we can’t guarantee that we have not started producing the items. If we have then you will be asked to cover the cost of the production already completed.
Of course you can order in advance. We print to order and much of what we produce is bespoke so materials will be ordered. If a stock item is not available we will create more for you within our regular order delivery timetable of 7/10 working days or we will advise you of a delivery date.
